The Makoya Guide

Everything you need to know about your Makoya pieces.

What is your return policy?

We accept returns and exchanges within 7 days of delivery, provided the item is in its original, unworn condition. Proof of purchase is required.

Which items cannot be returned?

For hygiene reasons, earrings and gift cards are non-returnable.

Can I return a sale item?

No. Sale items are final sale and cannot be returned or refunded.

Can I exchange my jewellery?

We accept exchanges for defective or damaged items. Please contact us at makoyajewellery@gmail.com as soon as possible if your item arrives damaged or has a manufacturing defect.

What if my jewellery arrives damaged?

Please contact us at makoyajewellery@gmail.com with your order details and photos of the damage. We’ll assess the issue and assist you with a replacement or exchange where applicable.

How do I return an item?

Please email us at makoyajewellery@gmail.com before sending your return. All returns must be sent to us via courier — unfortunately, we cannot accept returns sent through the Post Office.

Who pays for return shipping?

Customers are responsible for the cost of returning an item. Original shipping costs are non-refundable, and return shipping costs may be deducted from your refund where applicable.

When will I receive my refund?

Once your return has been received and inspected, we’ll email you to confirm whether your refund has been approved. Approved refunds are processed to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

What if my refund hasn't arrived?

If you haven’t received your refund, first check your bank account and allow some processing time. If it still hasn’t arrived, please contact us at makoyajewellery@gmail.com and we’ll look into it for you.

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Jewellery Care

Will my jewellery tarnish?

Yes. 925 Sterling Silver naturally oxidises over time, while brass naturally develops a darker patina when exposed to oxygen and moisture. This is a natural characteristic of these metals and is not considered a defect.

How should I care for my jewellery?

Keep your jewellery away from perfume, creams, hairspray, chlorine and other chemicals. We also recommend removing your jewellery before bathing, showering, swimming or exercising.

Humidity, salty air and individual skin chemistry can also affect how quickly jewellery tarnishes.

How do I clean my jewellery?

For sterling silver and brass, you can gently clean your jewellery using a jewellery polishing cloth or with warm, soapy water. Rinse and dry thoroughly afterwards.

For gold-plated chains, use only warm, soapy water, then rinse and dry gently.

Avoid using lemon juice and bicarbonate of soda on gold-plated jewellery, as this may damage the plating.

How should I store my jewellery?

Store your jewellery somewhere cool, dry and away from direct sunlight. An airtight container, zip-lock bag or lined jewellery box can help reduce exposure to air and humidity.

Avoid storing jewellery in the bathroom, where moisture and humidity can accelerate tarnishing.