Makoya Jewellery — Returns and Refunds Policy

Last updated: 27 September 2027

At Makoya Jewellery, we want you to love your pieces. If something isn't quite right, we're here to help.

This Returns and Refunds Policy applies to purchases made through
https://makoyajewellery.co.za/

Returns

We accept returns of eligible items within 7 days of delivery.

To be eligible for a return, the item must:

• Be unworn and in its original condition.
• Be returned with its original packaging, where applicable.
• Not show signs of damage, wear or alteration.
  
•  Be accompanied by proof of purchase.

Please contact us at makoyajewellery@gmail.com before sending anything back so that we can provide the correct return instructions.

Non-returnable items

For hygiene reasons, earrings cannot be returned or exchanged unless they are defective or otherwise subject to a remedy required by applicable law.

Gift cards are non-refundable and cannot be exchanged for cash.

Personalised or custom-made items are also not refundable and cannot be exchanged.

Nothing in this policy limits any rights you may have under applicable South African consumer law.

Damaged, defective or incorrect items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as reasonably possible at makoyajewellery@gmail.com.

Please include:

• Your order number
  
• A description of the issue
  
• Clear photographs of the item and packaging

We will assess the issue and, where appropriate, arrange a repair, replacement or refund in accordance with applicable law.

Normal wear and tear, tarnishing or damage caused by incorrect use or failure to follow our jewellery-care instructions may not qualify as a product defect.

Exchanges

We are happy to assist with exchanges where an exchange is available and the item meets our return requirements.

If the item is not suitable in terms of size or style please contact us for an exchange.

Defective or incorrect items will be handled in accordance with your applicable consumer rights.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to the original payment method, subject to the applicable payment provider's processing times.

Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.

Return shipping

Unless the return relates to an incorrect, damaged or defective item for which Makoya is responsible, the customer is responsible for the cost of returning an item.

All returns must be sent using a courier service. We cannot accept returns sent via the Post Office.

Returns must be sent to 27 Malcolm Road, Rondebosch, Cape Town, 7700

Email us at makoyajewellery@gmail.com with your order number and details of the
item(s) you wish to return.

Once approved, you will receive instructions on how to send the item(s) back.

Customers are responsible for return shipping costs unless the item is defective or
incorrect.

No returns accepted after 30 days.

Refunds and Processing time

Refunds will be issued to the original payment method within 5-10 business days  after we receive and inspect the returned item(s)

If the return does not meet our policy requirements, it may be rejected , and the item(s) will be sent back to you.

Yoco transaction fees will be deducted from your original amount that needs to be refunded.

Need help?

For any questions about returns or refunds, please contact:
Makoya Jewellery
Email: makoyajewellery@gmail.com