Terms & Conditions

Last updated: 27 September 2026

Welcome to Makoya Jewellery.

These Terms & Conditions govern your use of the Makoya Jewellery website and purchases made through our online store.

By using our website or placing an order, you agree to these Terms & Conditions.

About Makoya Jewellery

Makoya Jewellery is operated by:

Trading name: Makoya Jewellery
Physical/business address: 27 Malcolm Road, Rondebosch, Cape Town, 7700
Email: makoyajewellery@gmail.com
Telephone: 082 747 1684

Products

We make every effort to ensure that product descriptions, photographs, prices and other information on our website are accurate.

Because jewellery may be photographed under different lighting conditions and viewed on different screens, colours and finishes may appear slightly different from what you see in person.

Makoya jewellery is all hand-made, therefore small variations may therefore occur and can form part of the character of the piece.

Pricing

All prices displayed on the website are in South African Rand (ZAR) unless otherwise stated.

My prices include VAT. I am not VAT registerd.

We reserve the right to correct pricing errors or inaccuracies. If an obvious pricing error affects an order, we will contact you before processing the order where reasonably possible.

Orders

When you place an order, you are making an offer to purchase the selected products.

An order is subject to product availability and successful payment.

We reserve the right to contact you if there is an issue with your order, including stock availability, pricing or payment.

Payment

Payment must be made using one of the payment methods offered at checkout.

Your order will only be processed once payment has been successfully received.

Delivery

Delivery is subject to our Shipping Policy.

Estimated delivery times are not guaranteed delivery dates and may be affected by courier delays, public holidays, weather, incorrect delivery information or other circumstances outside our reasonable control.

Returns, refunds and defective products

Our Returns & Refunds Policy forms part of these Terms & Conditions.

Nothing in these Terms & Conditions is intended to exclude or limit any rights that cannot lawfully be excluded or limited under South African consumer-protection legislation.

The Consumer Protection Act provides statutory consumer protections concerning goods, including remedies for defective goods in applicable circumstances.

Jewellery care

Jewellery requires appropriate care.

Makoya Jewellery is not responsible for damage resulting from misuse, accidents, exposure to chemicals, chlorine, perfume, cosmetics, excessive moisture or failure to follow our jewellery-care recommendations, except where applicable law provides otherwise.

Tarnishing and oxidation of sterling silver and brass are natural characteristics of these metals and are not, by themselves, evidence of a manufacturing defect.

Intellectual property

All content on the Makoya Jewellery website, including photographs, logos, branding, product descriptions, graphics, text and designs, belongs to Makoya Jewellery or is used with permission.

You may not reproduce, copy, modify, distribute or use our content commercially without our prior written permission.

Website use

You agree not to use our website for unlawful purposes or in a way that could damage, disrupt or interfere with the website or its security.

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our business, website or customers.

Third-party websites and services

Our website may contain links to third-party websites or use third-party services, including payment and delivery providers.

Makoya Jewellery is not responsible for the content, security or privacy practices of third-party websites or services.

Limitation of liability

To the extent permitted by applicable law, Makoya Jewellery will not be liable for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions excludes liability or consumer rights where doing so would be unlawful.

Changes to these Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website or applicable legal requirements.

The latest version will always be published on this page, together with the date it was last updated.

Governing law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate South African courts or other applicable dispute-resolution body.

Contact us

If you have any questions about these Terms & Conditions, please contact:

Makoya Jewellery
makoyajewellery@gmail.com
082 747 1684